Frequently Asked Questions

How long does delivery take?

India is an enabled shipping destination. Shipping methods, charges and estimated delivery dates are shown at checkout based on your address.

Do you offer Cash on Delivery?

Payment methods shown at checkout are the methods currently available for your order. COD is only available when enabled for your order.

How can I track my order?

Tracking details are shared after dispatch. You can also view order status from your AVEROA customer account.

What is your return policy?

Please see our Returns & Refunds page and contact us before sending an item back.

Is AVEROA a Korean brand?

AVEROA is an Indian beauty brand offering Korean-inspired skincare, curated for India.

Where are your products sourced?

Product sourcing information is provided where available from the manufacturer or supplier. Please check the product page and packaging for product-specific information.

How should I use a product?

Follow the usage guidance on the product page and the manufacturer's packaging. Do not rely on general skincare guidance when the manufacturer's instructions differ.

Are your products authentic?

Products are listed using manufacturer product information where available. Keep your packaging and contact AVEROA if you have a product-related concern.